We received great news today and will be re-opening all the gyms on Thursday 10/1/20 at 4am. All billing will resume (unless you are on freeze) on the same day and for the same amount as prior to our closure.
Unfortunately the state is requiring the temporary closure of gyms today. We will be closing tonight at the end of our business day. We are sorry for the inconvenience and hope to open soon. We automatically suspended all billing until we are able to reopen. Once the order is lifted and are able to reopen any of our gyms, all billing will resume automatically on the same date and for the same amount.
June 16, 2020
We have opened as of Friday, June 12. Please make sure to follow our new guidelines.
As of Monday June 22 we will open our pool, showers and locker rooms with limited lockers. The jacuzzi, steam room and sauna will remain CLOSED. We are limiting the pool to one person per lane. Unfortunately due to the new restrictions we will not be allowing children in the pool on the weekends.
Unless you have placed your membership on freeze (suspension of the billing was NOT a freeze), billing will resume July 2020 for the same amount and on the same day as prior to our closure. For your convenience, we advise our members to download this app online and register. This app will allow for touchless check-in, updating of your address, phone number, making a payment and changing your monthly billing information. In order to register, please add 82- before your membership number. For example, if your membership number is W123456, to register you would enter 82-W123456. If you have any problems registering, please email us so we may help you. We might need to update your email address, phone number and DOB on file to obtain access.
Due to the emergency order, we are closed until the order is lifted. Gb3 is hopeful that we can open as soon as possible. With that said, public health and safety remains our number one priority, therefore we will continue to follow national and local guidelines when it comes to reopening our gyms. As of April 1, 2020 we automatically suspended all billing until we are able to reopen. Once the order is lifted and are able to reopen any of our gyms, all billing will resume automatically on the same date and for the same amount.
Unfortunately, the shutdown was issued when it was too late to stop the billing for March 20th. Members that were charged on March 20th will not be charged their first month's dues when we reopen. If your billing was on March 5th your partial month credit will also be given once we reopen. If you would like a refund instead of time credit please email firstname.lastname@example.org or leave a message at 298-2778.
We understand how important a healthy lifestyle is, and we hope to be able to get you back to a regular fitness routine soon. We want to thank you for your understanding at this time and wish everyone in our community good health. Please visit our website for updates.